Our content is intended to be used for general information purposes only. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Lawsuit?ĬonsumerAffairs is not a government agency. Let the dryer sit there, buy another? I honestly don’t know how to deal with it. This is a business and I’m getting bad reviews because my guests are expecting an amenity that’s unavailable even though I’ve tried to explain and I can’t get the company to send a repair person to fix the dryer. I have to give them a fair chance to fix it before they will give me my money to buy another. What happens here? Their product nearly caught my condo on fire from faulty craftsmanship. I called today to see if I can get a better time on when or if the technician will actually be here and I got the same recording when I called that number as I did when I called Frigidaire. In the meantime one guests who was expecting to have use of a washer and dryer complained and gave me a bad review because “not having a dryer was inconvenient.” Next guests said no worries and the guest coming wants to know if it is fixed yet. Next day that appointment had also been cancelled. A week came and had not heard from repair person but had a phone number so called and he said he wasn’t coming that the company was overbooked and had cancelled. Regardless I made an appointment for a repair person in a week. So it will be it will be 7 business days without even a service appointment. June 2: Jethro explained that Alemand's was just assigned. He PROMISED that he would expedite the request and that he would call within 3 business days.ħ. IF explained that Frigidaire DOES NOT have a service company in this area. May 25: I called customer service to speak with a supervisor. May 25: Raye explained that I will have to wait three days for someone on escalation team.Ħ. He then told me that Jeff's is closed, so he assigned Ron's Superstore. May 25: Houston put me on hold to try to reach Bett's. May 24th: Shrona PROMISED that she would continue to call and email them and that she would call or email me by the end of the day. Couldn't find them on Google or Google maps.ģ. I explained that Solar doesn't service this area. May 24: Ryan assigned Solar Refrigeration for May 25th.
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